Determining the Satisfaction Levels Of Patient Using the 112 Emergency Health Services Sample of KONYA
Yazarlar (4)
Prof. Dr. Musa ÖZATA Selçuk Üniversitesi, Türkiye
Çetin Bebe
Selçuk Üniversitesi, Türkiye
Selçuk Üniversitesi, Türkiye
Dr. Öğr. Üyesi Hilal Akman Dömbekci Selçuk Üniversitesi, Türkiye
Hasan Küçükkendirci Necmettin Erbakan Üniversitesi, Türkiye
| Bildiri Türü | Tebliğ/Bildiri | Bildiri Dili | İngilizce |
| Bildiri Alt Türü | Tam Metin Olarak Yayınlanan Tebliğ (Uluslararası Kongre/Sempozyum) | ||
| Bildiri Niteliği | Alanında Hakemli Uluslararası Kongre/Sempozyum | ||
| Kongre Adı | International Healthcare Management Conference (IHMC) | ||
| Kongre Tarihi | 15-06-2015 / 17-06-2015 | ||
| Basıldığı Ülke | Türkiye | Basıldığı Şehir | Gümüşhane |
| Bildiri Linki | http://ihmc2015.gumushane.edu.tr/media/uploads/files/gu-ihmc-e-proceedings-yeni-2.pdf | ||
| UAK Araştırma Alanları |
Sağlık İşletmeleri Yönetimi
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| Özet |
| Objective: Determine the satisfaction levels of patients using the 112 Emergency Health Services in Konya and the factors affecting the satisfaction levels.Method: The study data consist of the standardized questionnaire form application and participating observation results. The data were obtained through interviews with patients and relatives that were made with the systematic sampling method as the sample group of patients and relatives using the 112 Ambulance Services in the city center and districts of Konya, as well as the participating observations.Findings and Conclusion: More than half of participants were pleased with the 112 emergency health services. There was a very high level of pleasure regarding the attitudes and behaviors of the personnel, attention being paid to the medical intervention and patient privacy, equipment and cleanliness of ambulance, taking the patient relatives in the front cabin, having problems with the team and arrival of ambulance in the scene in a short time. Majority of participants reacted against the healthcare professionals to take the patient to a healthcare organization they chose and the prohibition of allowing the patient relatives in the ambulance. |
| Anahtar Kelimeler |
